Terms and Conditions

Last updated: February 09, 2026

AstroKarma Private Limited (hereinafter referred to as the “AstroKarma”, “We,” “Our,” or “Us”) owns and operates the mobile application named “AstroKarma” (the “Application” or “App”), and the website available at https://astrokarma.app/ collectively referred to herein as the “Platform”. These Terms and Conditions of Usage (the “Terms and Conditions” or the “Terms”), together with the Privacy Policy, govern the use of the Platform by any person or entity (hereinafter referred to as the “User,” “you,” or “your”) who accesses or utilizes the Platform. Terms not defined here shall be governed by and have the same meaning as defined under Privacy Policy.

Modification of Terms

AstroKarma reserves the right to update, amend, or modify these Terms at its sole discretion from time to time. Users are responsible for regularly reviewing these Terms to ensure compliance with any changes.

Definitions

For the purpose of this Terms:

1. “Applicable Laws” means all laws, regulations, and binding requirements of any governmental authority or regulatory body applicable to you or the Platform, including without limitation those in the jurisdiction in which you are a resident, as amended from time to time;
2. “User”, “you”, “Member” & “your” means any natural or legal person who accesses or uses the Platform;
3. “Third-Party” means any person or entity other than AstroKarma and the User;
4. “Services” means the Services offered by AstroKarma through the Platform, including but not limited to astrological consultations, numerology, kundli-matching, wellness offerings, counselling, and any other similar or related Services, including corporate activities that may be introduced in the future;
5. Fee or Subscription Fee means the charges payable by the User for accessing and using the Paid Services offered through the Platform, including consultations, reports, and other premium features, inclusive of all applicable taxes and transaction charges.

User Consent

It is strongly recommended that You carefully review these Terms prior to registering on, using, or accessing any materials, information, or Services provided through the Platform. Your continued use of the Platform, including after any amendments or modifications to these Terms, shall constitute Your binding acceptance of and agreement to comply with the Terms as updated from time to time.

General Description

The Platform is an internet-based Service accessible through the world wide web, mobile applications, and other electronic mediums. It provides astrological content, reports, data, and consultations via telephone and video (collectively referred to as the “Content”). The Platform offers both “Free Services” and “Paid Services” (together referred to as the “Services”).

Registration and Liability

By accessing and utilizing the Platform, You confirm and represent that You are of minimum legal age and are legally competent to enter into a binding contract under the Applicable Laws. AstroKarma shall not be held liable for any misuse or unauthorized access to its Services by any person, including children (as defined under Applicable Law). Notwithstanding the foregoing, Users may in accordance with these Terms, seek Services or insights through the Platform that relate to children in their family, subject to the provisions of Terms .

To avail the Services offered by the Platform, You are required to register as a “Member”. By registering, You expressly agree to:

1. Provide accurate, current, and complete information as requested during the sign-up process.
2. Regularly update and maintain the accuracy of all information submitted (hereinafter referred to as “Registration Data”).

An account will be created using Your Platform ID (phone number) and a password (OTP). By creating an account, You expressly represent and warrant that:

1. All Registration Data provided is accurate, complete, and current.
2. You will promptly update the Registration Data as necessary to maintain its accuracy and completeness.
3. You are legally permitted to access and use the Application in accordance with the Applicable Laws in your jurisdiction.
4. You will not impersonate any individual or submit, share, or otherwise provide Personal Data of any other person without their lawful authority or consent. Astrokarma disclaims all liability arising from any unauthorised, unlawful, or wrongful acts of Users in this regard, and shall not be held liable for any consequences thereof.

You further acknowledge and agree that the use of another individual’s or entity’s account credentials to access the Services is strictly prohibited. If any Registration Data is determined to be inaccurate, incomplete, false, or outdated, the Platform reserves the right to suspend or terminate Your account and restrict or deny access to its Services in the future.

The right to access and use the Platform is personal to the registered User and is non-transferable to any other individual or entity. You are solely responsible for maintaining the confidentiality of Your account credentials, including Your password or OTP. Any activity conducted through Your account shall be deemed to have been performed by You, and the Platform shall not be liable for any loss, damage, or liability resulting from Your failure to secure Your account credentials. Users are advised to log out of their accounts at the conclusion of each session.

The Platform does not monitor, control, or assume responsibility for the dissemination of information to third parties. The Platform strictly prohibits the use of its Services under the following circumstances:

1. If You are a resident of any jurisdiction where the use of the Platform’s Services is restricted or prohibited by law.
2. If Your use of the Services contravenes the restrictions imposed by any religious practices or customs.
3. If You have created multiple accounts using different mobile numbers. Each User is permitted to maintain only one active account on the Platform.

Platform Content

The Platform, along with any individual applications accessible via external hyperlinks from the Platform, constitutes private property owned and managed by the AstroKarma.

All interactions conducted within the Platform, including guidance or advice provided directly by the Consultants, must comply with these Terms.

The Platform reserves the right to suspend or terminate the User’s access to the Platform or cancel their registration in the event of a violation of these Terms. Upon such suspension or termination, the User shall be restricted from regaining access to the Platform.

The Platform retains the exclusive right to modify, suspend, terminate, or discontinue any aspect or feature of the Platform, including but not limited to its content, graphics, deals, offers, settings, or functionality, at its sole discretion and without prior notice.

Any information made available on the Platform, including educational materials, graphics, research data, or other incidental content, and any guidance or advice provided by Consultants, is provided for general informational purposes only and shall not be construed as professional advice of any kind, including medical, legal, financial, or other regulated advice. The Platform does not verify, warrant, or guarantee the accuracy, reliability, suitability, or completeness of any such information or advice.

The Platform does not endorse, recommend, or assume responsibility for any opinions, advice, services, products, or outcomes provided by Consultants and makes no representations regarding the safety, appropriateness, effectiveness, or legality of any actions, products, or services discussed or recommended. Users are encouraged to seek independent advice from appropriately qualified professionals before acting on any information or guidance obtained through the Platform.

The Platform and its Consultants disclaim any liability for unforeseen incidents or outcomes resulting from the use of the Services provided. The User acknowledges that the Platform and the Consultants do not guarantee specific results or outcomes, and access to and use of the Platform is undertaken at the User’s sole risk.

By accessing and using the Platform, its Services, or its associated content, the User agrees that any legal remedy or liability sought for actions or omissions by other members, including registered Consultants or third parties affiliated with the Platform, shall be limited to claims against the specific party responsible for the harm or grievance.

User Obligations

The User (including Consultants) is obligated not to violate the Privacy Policy, Terms and Conditions, or any other applicable terms available on the Platform. The User represents and warrants that they are an individual, and not a corporation or other legal entity. The right to use the Services provided by the Platform is personal to the User and cannot be transferred.

While using the Platform and engaging in any form of communication on its forums or with respect to products listed, the User agrees not to violate the following terms and conditions:

1. The User shall not post, publish, or transmit any false, misleading, defamatory, harmful, threatening, abusive, harassing, invasive of privacy, offensive, or unlawful messages, or any content that promotes racism, hatred, or harm to individuals, groups, religions, or castes;
2. The User shall not infringe on any intellectual property rights or violate any Applicable laws or regulations, whether local, state, national, or international;
3. The User shall not upload or distribute content that they do not have the right to make available under any law or contractual relationship;
4. The User shall not upload or distribute any content that infringes upon any patent, trademark, trade secret, copyright, or other proprietary rights of any party, except as allowed under Applicable Laws;
5. The User shall not collect screen names, email addresses, or other Personal Data from members for the purpose of advertisement, solicitation, or spamming;
6. The User shall not send unsolicited emails, junk mail, spam, chain letters, or any advertisements or promotions for Services;
7. The User shall not upload or distribute files that contain viruses, corrupted files, or other harmful software that may damage the Platform or any computer system;
8. The User shall not engage in any activity that interferes with or disrupts the access to the Platform;
9. The User shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any systems or networks connected to it, through hacking, password mining, or any other illegitimate means;
10. The User shall not violate any Applicable Laws or regulations, whether within or outside India. The Platform Services are for personal use only;
11. The User shall not resell or commercially exploit the Services provided by the Platform;
12. The User shall not reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Platform; or
13. The User agrees to disclose fully their emotional, mental, and physical condition when seeking advice from the Consultants, thereby ensuring that the Consultants make an informed judgment. Failure to provide full disclosure may affect the quality and suitability of the advice received.

By registering as a member, the User agrees to the following situations (this list is non-exhaustive and may include additional Services related to the below):

1. The User agrees to receive communications from the Platform via email, SMS, IVR, or any other communication medium, including WhatsApp business messages, related to the use of the Services.
2. The User agrees not to transmit any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material through the Platform.
3. The User shall not transmit content that encourages conduct constituting a criminal offense, civil liability, or violates any Applicable Law or regulation.
4. The User shall not interfere with other members’ enjoyment or use of the Platform and its Services.
5. The User shall report any misuse or abuse of the Platform. Upon receiving such reports, the Platform may investigate and, if necessary, terminate the membership of the responsible member, without any refund of the subscription fee.
6. False complaints made by a User may result in termination of their membership without a refund.
7. The Platform reserves the right to withdraw its Services from any User found to be unreasonable or abusive during interactions with the Consultant regardless of the reason.

If a violation occurs, the Platform will take all reasonable steps to resolve the issue but reserves the right to issue a written warning. If the violations continue, the User may be permanently banned from transacting on the Platform.

User Account Access

The Platform shall have the right to access the User’s account and associated information for the purposes of ensuring and maintaining the quality of Services provided by the Platform and addressing User needs effectively. By using the Platform, the User expressly consents to the Platform, its employees, agents, or other appointed representatives, accessing the account for these purposes.

In instances of complaints or reports of suspected abuse, the Platform shall conduct investigations on a case-by-case basis using available records. The User is advised to review the terms outlined in the Privacy Policy regarding the handling of such records.

Privacy Policy

Use of the Platform and your submission of Personal Data including the Registration Data through or on the Platform is governed by our Privacy Policy, which can be accessed at https://astrokarma.app/privacy-policy/

Breach and Termination

The Platform reserves the right to, in whole or in part, without prior notice to the User, modify, discontinue, alter, or suspend Services or the User’s registered account. The Platform may or may not provide reasons for such actions.

Any violation of the conditions outlined in these Terms will result in the immediate cancellation of the User’s registration. The Platform reserves the right to terminate Services or take necessary action immediately in the following circumstances:

1. The Platform is unable to verify or authenticate the Registration Data or any other relevant information provided by the User;
2. The Platform determines that the User’s actions may result in legal liability for the Platform, other Users, or any associated Consultants.
3. The User engages in unauthorized collection, use, disclosure, or scraping of Personal Data belonging to other individuals, Consultants, or the Platform, or otherwise violates Applicable Laws;
4. The Platform identifies that the User has provided false or misleading Registration Data, has interfered with other Users or the administration of Services, or has violated the Privacy Policy;
5.The User harasses, threatens, abuses, or impersonates other Users, Consultants, or any Third Party; 6.The User uses the Platform for unauthorized commercial purposes or solicits Users or Consultants for off-platform transactions; or
7.The User creates multiple accounts to circumvent restrictions, evade suspension, or otherwise abuse Platform features.

Survival of Key Provisions upon Termination

Upon termination or suspension of Your account or access to the Platform for any reason, Your right to use the Platform shall immediately cease; however, the following provisions shall survive and remain in full force and effect to the extent applicable: Proprietary Rights to Content; User Obligations; Indemnification; Disclaimer, Limitation of Liability, and Warranty; Privacy Policy; Notices; Governing Law and Jurisdiction; Arbitration and Jurisdiction; Assignment; Confidentiality; Force Majeure; and any other provision that, by its nature, is intended to survive termination, including obligations accrued prior to termination.

Consultant Conduct

The Platform facilitates consultations and related Services between Users and independent service providers (“Consultants”). For Consultants, including astrologers, it is understood and agreed that their relationship with the Platform is limited to that of a User, and they act solely on their own behalf and for their own benefit. In the event of a violation of these Terms or the specific Service related terms and conditions agreed upon during registration, the Platform reserves the right to terminate or deactivate the profile of the Consultant without prior notice.

Delivery, Cancellation, and Refund

All payments made for Services on the Platform, including consultations, reports, and other Paid Services, are final and non-refundable. No refunds or cancellations shall be permitted once payment has been processed and the Service has been ordered, regardless of the stage of service delivery, User satisfaction, technical issues, delays, or service quality concerns. The User acknowledges and agrees that placing an order constitutes acceptance of this no-refund policy and that all payments are made at their own risk and discretion.

No refunds shall be processed for any reports ordered once the order has reached the “processing” stage, i.e., when the order has been assigned to a Consultant. The User acknowledges and agrees that any risk or liability arising from placing an order in haste or carelessly rests solely with the User. The Platform shall not be responsible for any refunds once the processing stage has commenced.

Any technical delay, glitch, or issue occurring in the Platform during the processing of a request, including report generation by the Consultant (i.e., astrologer), shall not entitle the User to claim a refund. The User understands and agrees that the timelines indicated are approximate and that all reasonable efforts will be made to adhere to the displayed timelines. In the event that the Platform or its linked Payment Gateway webpage experiences server-related issues (e.g., slowdown, failure, session timeout), the User must verify whether their Bank Account has been debited before initiating a second payment. The following options are available in such cases:

1.If the Bank Account is debited, the User should refrain from making a second payment and immediately contact the Platform’s customer care to confirm the payment.
2.If the Bank Account is not debited, the User may initiate a fresh payment transaction.

If the Platform is unable to accept or process an order and must cancel it, the Platform reserves the right, at its sole discretion, to refuse or cancel the order for any reason, including but not limited to unavailability of the Service, inaccuracies, errors in pricing information, or other identified issues.

Please note: No refunds will be granted for issues related to the accuracy of consultations provided by the Consultants on the Platform. The Platform disclaims responsibility for the factual accuracy of any such consultations.

Bank Account Information

The User is obligated to provide accurate banking information as requested. Specifically, the User agrees:

1. That the debit/credit card details provided for use of the Services are correct and valid. The User confirms they are the lawful owner or have the authorization to use the debit/credit card provided.
2. The User shall ensure the accuracy of the debit/credit card details provided and ensure sufficient funds are available on the card/bank account at the time of making a payment.
3. The User warrants that they are lawfully entitled to use the debit/credit card or bank account for payment transactions and that the payment instructions provided are accurate and valid.

Severability

In the event that any provision of these Terms (including, for the avoidance of doubt, any warranty disclaimers and limitations of liability) is determined to be unlawful, illegal, void, or unenforceable under Applicable Law, such provision shall nonetheless be enforceable to the fullest extent permitted by Applicable Law, and the unenforceable portion shall be deemed severed from these Terms. Any such determination shall not affect the validity or enforceability of the remaining provisions of these Terms, which shall continue in full force and effect. To the extent an unenforceable provision can be modified so as to be lawful and enforceable while preserving its original intent, it shall be deemed modified to the minimum extent necessary and, where required, replaced with a valid and enforceable provision that most closely achieves the original intent.

Disclaimer, Limitation of Liability, and Warranty

The User expressly acknowledges and agrees that, to the fullest extent permitted by Applicable Law, the Platform offers no warranties with respect to its Services. The astrological counselling/consultation provided through the Platform is based on the collective or individual knowledge, experience, and interpretations of the Consultants. As such, the advice may differ from one Consultant to another. Any information, communications, or Personal Data that you choose to share directly with a Consultant through your account or during such consultations are at your sole discretion and risk. AstroKarma acts solely as an intermediary platform enabling such interactions and shall not be responsible or liable for any information you share with Consultant.

The Platform provides its Services through a diverse panel of Consultants, each duly verified by the Platform. These Consultants (astrologers) may, from time to time, recommend the use of mantras, jantras, gemstones, or other astrological remedies. These recommendations are made in good faith by the Consultants, and the Platform, its subsidiaries, affiliates, officers, employees, agents, partners, and licensors make no warranty that:

(i) the Services will meet the User’s requirements;
(ii) the Services will be uninterrupted, timely, secure, or error-free;
(iii) the results derived from the use of the Services will be accurate or reliable;
(iv) any software errors will be corrected.

The Platform, its Services, and any associated materials are provided on an “as is” basis without any warranty, express or implied, statutory or otherwise, including but not limited to implied warranties of title, non-infringement, merchantability, or fitness for a particular purpose. Specifically, the Platform makes no warranty that:

(i) the Platform or the Services will meet the User’s requirements, or that the User’s use of the Platform or the Services will be uninterrupted, timely, secure, or error-free; (ii) the results obtained from using the Platform, its Services, or associated materials will be effective, accurate, or reliable; (iii) the quality of the Platform, its Services, or materials will meet the User’s expectations; (iv) any errors or defects in the Platform, Services, or materials will be corrected.

No oral or written advice or information obtained by the User from the Platform or its Services will create any warranty not expressly stated in these Terms.

To the fullest extent permitted by Applicable Law, the Platform will bear no liability arising from the User’s content under intellectual property rights, libel, privacy, publicity, obscenity, or other Applicable Laws. The Platform also disclaims all liability concerning the misuse, loss, alteration, or unavailability of any User content.

The Platform shall not be held liable for any loss the User may incur due to unauthorized use of their account or account information in connection with the Platform or any of its Services or materials, whether or not the User was aware of the misuse. While the Platform has taken reasonable steps to ensure the correctness of the information on the Platform, it neither warrants nor represents the accuracy, quality, or completeness of any data, information, product, or Service. The Platform shall not be responsible for any delay or inability to use its Services, nor for the provision or failure to provide functionalities, or for any related information, software, products, or functionalities obtained through the Platform.

The Platform will not be held liable for the non-availability of its Platform during scheduled maintenance or any unplanned suspension of access caused by technical issues or reasons beyond its control.

The User acknowledges that any material or data downloaded or otherwise obtained through the Platform is done entirely at their own risk, and they will bear full responsibility for any damage to their mobile device or loss of data resulting from such downloads.

The Platform does not accept responsibility for any errors or omissions in the information provided by it, whether directly or through third parties.

The Services offered by the Platform are intended for entertainment purposes only. The Platform, on behalf of itself and its suppliers, disclaims all warranties, express or implied, including but not limited to any warranties of merchantability, fitness for a particular purpose, title, non-infringement, and makes no representations regarding the results that may be derived from the use of the content or Services, the accuracy or reliability of any content obtained through the Services, or the quality of any goods or Services acquired through the Platform.

The content provided on the Platform, including but not limited to astrological reports, tarot readings, fortunes, numerology predictions, and other Services, are sold on a per-minute basis. The Platform assumes no responsibility for or liability regarding the effects or accuracy of the Services provided.

Consultants affiliated with the Platform are independent members and not employees of the platform. While the Platform verifies their qualifications, degrees, and credentials, it does not endorse, recommend, or guarantee the validity or quality of any advice or Service provided by these individuals.

The Platform is not a suicide prevention helpline. If the User is considering or contemplating self-harm, they are advised to immediately cease using the Platform and seek assistance from appropriate medical professionals or emergency Services, such as calling a suicide prevention helpline.

The Platform does not assume any responsibility for Users with mental health issues, including, but not limited to, those contemplating self-harm or suicide. Users experiencing such thoughts are advised to immediately discontinue using the Platform. Any continued use of the Platform by such individuals is at their own risk, and the Platform disclaims any liability in such instances. Additionally, such information may be shared with law enforcement authorities, as required by Applicable Law.

The Platform shall not be held responsible for any inaccuracies, errors, delays, or omissions in data or information, or any damage or loss arising from such issues, whether caused by technical failures, interruptions, or other factors. Under no circumstances will the Platform, its employees, directors, or Third Party agents involved in delivering Services be liable for any direct, indirect, incidental, special, or consequential damages, or any punitive or exemplary damages arising from or in connection with the Services provided.

Notwithstanding the foregoing, the Platform’s liability to the User shall be limited to the amount paid by the User for the Service during their term of membership.

Indemnification

The User agrees to indemnify, defend, and hold harmless the Platform, its parent company, subsidiaries, affiliates, officers, directors, employees, suppliers, Consultants, and agents from any and all Third Party claims, liabilities, damages, and costs (including legal fees) arising from the User’s use of the Services, any breach of these Terms or the Privacy Policy, or any violation of Third Party rights, including the infringement of intellectual property or other rights by the User or anyone using their account, any content, data, or information submitted, posted, or transmitted by the User, the User’s reliance on, interpretation of, or actions taken based on any advice or information obtained through the Platform or from Consultants; and/or any misuse of the User’s account or credentials, whether or not authorized by the User.

Proprietary Rights to Content

The User acknowledges that all content available through the Platform, including but not limited to text, software, music, sound, photographs, video, graphics, and other materials provided through advertisements or emails, is protected by intellectual property laws, including copyrights, trademarks, and patents. The User is not authorized to copy, reproduce, distribute, display, or create derivative works from the content unless explicitly authorized by the Platform or Consultants. Furthermore, content such as images, text, and designs on the Platform may be sourced from various online platforms such as Google Images. AstroKarma Private Limited disclaims any liability related to the copyrights of such content or data.

Confidentiality

You agree not to disclose, publish, or otherwise make available any nonpublic, confidential, or proprietary information You may access or obtain in connection with Your use of the Platform, except with Our prior written consent or as required by Applicable Laws. “Confidential Information” includes, without limitation: (a) any nonpublic information relating to the Platform or Our software, systems, technology, programming, operations, business processes, pricing, or Services; (b) any information designated as confidential at the time of disclosure or that should reasonably be understood to be confidential by its nature; and (c) any nonpublic Personal Data or communications shared with You by Us or through the Platform to the extent permitted under the Privacy Policy and Applicable Law. You shall use Confidential Information solely for lawful use of the Platform in accordance with these Terms, shall protect it with reasonable safeguards, and shall not copy, store, transmit, or disclose it except as expressly permitted herein. The obligations under this clause shall not apply to information that You can demonstrate: (i) is or becomes publicly available through no breach of these Terms; (ii) was lawfully known to You prior to disclosure; (iii) is independently developed by You without use of Confidential Information; or (iv) is lawfully received from a Third Party without restriction. Nothing in this clause limits Our rights or obligations under the Privacy Policy.

Notices

Except as otherwise provided in this Terms all notices served under this Terms shall be made in writing and shall be delivered (a) by hand delivery, (b) by internationally recognised courier service with signed-for delivery, or (c) by electronic mail. Each such notice shall be sent to the address set out below or may notify in writing and shall be deemed received (a) in the case of hand delivery, upon delivery; (b) in the case of courier service, fifteen (15) days after posting it; and (c) in the case of electronic mail, immediately upon transmission. For Notices to AstroKarma

Name: Neha Yadav

Address: 5th Floor, SAS Tower, Tower A Sector 38, Gurugram, Haryana 122001, India

Days and Timing – Monday to Friday, 10:00AM to 6:00 PM, excluding non-operational days as defined under Annexure A to this Terms.

Email: grievance@astrokarma.app.

Mobile:+91-7314852424

Restricted Content

Child Endangerment

The Platform strictly prohibits the creation, uploading, or distribution of any content that facilitates the exploitation or abuse of children. Any such content will result in immediate deletion of the account associated with it. This includes but is not limited to child sexual abuse materials. To report content that may exploit a child, please contact us at grievance@astrokarma.app. We prohibit the use of the Platform to engage in or promote behavior that endangers children, including but not limited to: Inappropriate interactions with a child (e.g., groping or caressing). Child grooming (e.g., befriending a child online with the intent to facilitate sexual contact or exchange sexual imagery). Sexualization of minors (e.g., content depicting or promoting sexual abuse or exploitation of children). Sextortion (e.g., threats to blackmail a child using intimate images). Child trafficking (e.g., solicitation or advertisement of a child for commercial sexual exploitation). Any content that violates these standards will result in appropriate action being taken, including the deletion of the account.

Additionally, content that appeals to children but contains adult themes is strictly prohibited, including, but not limited to:

Content with excessive violence, blood, and gore. Content depicting or encouraging harmful or dangerous activities.

We also prohibit content that promotes negative body or self-image, including apps that depict plastic surgery, weight loss, or other cosmetic adjustments.

Inappropriate Content

To maintain a safe and respectful platform, we have established standards that prohibit content that may be harmful or inappropriate for Users.

Sexual Content and Profanity

We do not permit accounts that contain or promote sexual content or profanity, including pornography, or content that is sexually gratifying. This includes content that solicits sexual acts in exchange for compensation or that promotes sexually predatory behavior or non-consensual sexual content. Violations of this clause will result in immediate account deletion. Examples of violations include:

Depictions of sexual nudity or sexually suggestive poses where the subject is nude, blurred, or minimally clothed in a manner unsuitable for public contexts. content.
Depictions of sex acts or sexually suggestive poses. Content involving sexual aids, sex guides, illegal sexual themes, or fetishes.
Content that contains lewd or profane language, including profanity or adult/sexual keywords in app descriptions or in-app content.
Content depicting or encouraging bestiality, or promoting sex-related entertainment services, escort services, or compensated dating.
Content that objectifies or degrades individuals, such as apps that allow users to undress people or create pranks that involve sexualized

Hate Speech

We do not allow content that promotes violence or incites hatred against any individuals or groups based on race, ethnicity, religion, disability, age, nationality, veteran status, sexual orientation, gender, gender identity, caste, immigration status, or any characteristic associated with systemic discrimination. Violations of this clause may include:

Content asserting that a protected group is inferior or deserving of hate.
Content containing slurs, stereotypes, or negative characteristics about a protected group.
Content that encourages others to discriminate against or hate members of a protected group.
The promotion of hate symbols or behaviors associated with hate groups.

Violence

Content that promotes or depicts gratuitous violence or dangerous activities is prohibited. Examples include:

Graphic depictions of violence or threats of violence against individuals or animals.
Content encouraging self-harm, suicide, eating disorders, or dangerous games.

Terrorist Content

We do not permit terrorist organizations or individuals to publish content that promotes terrorism, incites violence, or celebrates terrorist acts.

Dangerous Organizations and Movements

Content related to organizations or movements responsible for acts of violence against civilians is prohibited, including content related to the planning or glorification of violence against civilians.

Sensitive Events

We prohibit content that exploits sensitive events such as civil emergencies, natural disasters, public health emergencies, conflicts, or deaths. Violations include:

Insensitivity regarding the death of individuals due to suicide, overdose, or natural causes.
Denying or distorting the occurrence of major tragic events.
Content that appears to profit from sensitive events without benefiting the victims.

Bullying and Harassment

We prohibit content that threatens, harasses, or bullies others. This includes:

Exploiting others through extortion, blackmail, or humiliation.
Harassing individuals, including victims or their families, related to tragic events.

Dangerous Products

We prohibit the sale of harmful products through the Platform, including but not limited to:

Explosives, firearms, ammunition, or restricted firearm accessories.
Instructions for the manufacture of dangerous weapons or explosives.
Psychotropic drugs, including marijuana, tobacco, e-cigarettes, and drugs regulated under the Drugs and Cosmetics Act, 1940.

Black Magic, Witchcraft, Voodoo, and Tantrism

We strictly prohibit any engagement with or promotion of black magic, witchcraft, voodoo, or tantrism. If we become aware that a User is involved in any such activity, whether intentionally or unintentionally, we reserve the right to delete the account.

Third-Party Links and Applications

Information provided through the Platform and accompanying Services may contain links to Third Party mobile applications/websites not owned or controlled by AstroKarma. AstroKarma assumes no responsibility for the content, privacy policies, or practices of these Third Party applications/websites and disclaims any liability for any misstatements, omissions, falsehoods, or harmful content on these applications/websites. AstroKarma does not edit or censor content provided by Users or Third Party applications/websites. The Platform is not responsible for any communication between Users and Third Party applications/web. Users are strongly advised to review the terms of use, privacy policy, and any other applicable policies or documents of such Third Party applications/websites, as their access to and use of those platforms will be governed by those respective terms. By using the Service, you acknowledge and agree that AstroKarma shall not be held liable for any damages or liabilities arising from your use/access of Third Party content or applications/websites. The Platform utilizes third-party payment gateways and service providers (“Payment Providers”) to facilitate transactions for Paid Services, and upon initiating a payment transaction, You will be redirected to the website, application, or interface of such Payment Providers, which are independent entities not owned, operated, or controlled by AstroKarma. AstroKarma expressly disclaims all liability and responsibility for any loss, theft, unauthorized access, misuse, or breach of Your payment information, Personal Data, or financial details once You are redirected to or interact with any Payment Provider"s platform or any other third-party websites, applications, or internet sources accessible through hyperlinks or redirections from the Platform.

Errors, Corrections, and Right to Modify or Discontinue Services

AstroKarma does not guarantee that the Platform or Service will be error-free or free of viruses. We reserve the right to make changes to the features, functionality, or content of the Platform at any time. We may modify or discontinue the Services or the Platform, temporarily or permanently, without notice. AstroKarma will not be liable for any modifications, suspensions, or discontinuations of the Service or the Platform.

Maintenance Suspension without Liability/Refund

We may, at Our sole discretion and without prior notice, deactivate or suspend access to the Platform and/or the Services, in whole or in part, at any time to carry out maintenance, upgrades, testing, repairs, or other related work. Without prejudice to any other provision of these Terms, We shall not be liable for any loss, damage, cost, or expense You may suffer or incur as a result of such deactivation or suspension, and no fees or charges payable by You shall be deducted, refunded, rebated, or otherwise credited. For the avoidance of doubt, any suspension or deactivation under this clause does not entitle You to refunds to Your AstroKarma wallet.

Force Majeure

Notwithstanding anything to the contrary in these Terms, neither the AstroKarma nor the User shall be liable for any failure or delay in performing any obligation hereunder (other than payment obligations) where such failure or delay results from causes beyond the affected party’s reasonable control. Such causes include, without limitation, acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, strikes, lockouts or other industrial disputes (whether involving Our workforce or any other party), power or internet outages, failures of utility or telecommunications networks, cyber security incidents, governmental orders or regulations, court or administrative directives, and system or infrastructure failures not caused by the affected party. Where practicable, the affected party shall use commercially reasonable efforts to mitigate the impact of such event and resume performance as soon as reasonably practicable. Suspension or delay of Services due to a force majeure event shall not entitle You to any refund, fee waiver, or other compensation.

Governing Law and Jurisdiction

Any dispute arising from these Terms, including their scope or applicability, or your use of the Platform or its information, shall be resolved through arbitration in India under the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be New Delhi, and the proceedings will be conducted in English. The award from the arbitration shall be final and binding. However, either party may seek interim relief from a court of competent jurisdiction in New Delhi. These Terms are governed by the laws of India and the exclusive jurisdiction of courts in New Delhi. If any provision of these Terms is deemed unenforceable, it will be amended to reflect the original intent within the limits of the law, while the remainder of the Terms will remain in full force. Any waiver of these Terms must be in writing and signed by AstroKarma. These Terms represent the entire agreement between the parties concerning the subject matter, superseding all previous agreements.

Assignment

You shall not assign, transfer, or delegate these Terms or any rights or obligations hereunder, whether by operation of law or otherwise, without Our prior written consent. Any attempt to assign, transfer, or delegate in violation of this clause shall be null and void. We may assign or transfer these Terms, in whole or in part, to any person or entity for any reason, including in connection with a merger, acquisition, corporate reorganization, sale of assets, or by operation of law.

Mutual Consultations (Interpretation/Omissions)

If any matter arises that is not specifically addressed in these Terms, or if any interpretive doubt exists regarding the provisions herein, You and AstroKarma shall use goodfaith mutual consultations to resolve such matter or doubt, consistent with Applicable Law and the intent of these Terms. If a dispute cannot be resolved amicably through such consultations, it shall be addressed in accordance with the Governing Law and Jurisdiction provisions contained in these Terms.